Who we are
TajaFarm ("we", "us") operates the TajaFarm mobile application, a membership grocery service delivering fresh farm produce in Nepal. This policy explains what personal information the app collects, why we collect it, and the choices you have.
It applies to the TajaFarm Android app (package co.cellapp.tajafarm)
and to this website.
Information we collect
| Data | Why we collect it |
|---|---|
| Name, email address, phone number | To create and secure your account, identify you at delivery, and contact you about orders. |
| Delivery address and landmark | To deliver your order to the right place. |
| Approximate GPS location | Only when you tap to attach your location at checkout, so drivers can find your address. The app never tracks your location in the background. |
| Order and payment history | To fulfil orders, run your wallet balance, and keep required financial records. |
| Photos you choose to upload | Only images you actively pick, such as a payment voucher. The app has no access to the rest of your photo library. |
| Push notification token | To send delivery and order updates. Only if you grant notification permission. |
What we do not do
- We do not sell your personal information.
- We do not use your data for advertising, and the app contains no ad networks.
- We do not track your location in the background or when the app is closed.
Who we share data with
We share only what is necessary, and only with these service providers:
- Supabase — hosts our database and authentication. Data is stored on servers in the Mumbai, India region.
- eSewa — processes wallet top-ups and order payments.
- Expo push notification service — delivers notifications to your device.
- OpenStreetMap Nominatim — when you tap “Pin my location” at checkout, your coordinates are sent to this geocoding service to turn them into a readable address. Nothing else about you is sent, and you can type the address instead.
- Nepal Can Move and other delivery partners — where a third-party courier is used, they receive the name, phone number and address needed to complete that delivery.
We may also disclose information where required by Nepali law, or to investigate fraud or protect the safety of our customers and staff.
How long we keep it
- Account details — until you delete your account.
- Order and payment records — retained after deletion for accounting and tax purposes, but stripped of everything identifying you (name, address, phone and location are erased).
- Push tokens — removed as soon as you disable notifications or delete your account.
Deleting your account
You can delete your TajaFarm account and personal data at any time.
From inside the app
Open Profile → Delete Account, then confirm. Deletion is immediate and permanent.
Without the app
Use the account deletion request page, or email us at support@tajafarm.com.np from your registered address. We respond within 30 days.
Deleting removes your profile, membership, wallet balance, saved addresses, push tokens and notification preferences. Any remaining order records are permanently anonymised, as described above.
Security
Traffic between the app and our servers is encrypted with HTTPS. Access to customer records is restricted by row-level database rules so one account cannot read another's data, and administrative access is limited to authorised TajaFarm staff.
No system is perfectly secure. If a breach ever affects your personal data, we will notify affected users without undue delay.
Children
TajaFarm is intended for adults managing a household grocery subscription. The app is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will remove it.
Your choices
- Location — optional; deny or revoke it in Android settings and you can still order by typing an address.
- Notifications — optional; turn them off in the app under Notification Settings, or in Android settings.
- Access or correction — edit your details under Profile → Edit Profile, or contact us for a copy of your data.
Changes and contact
If this policy changes materially, we will update the date above and notify you in the app. Questions or privacy requests:
- Email — support@tajafarm.com.np
- Deletion requests — tajafarm.com.np/delete-account